Shipping Policy

At Authentic Silicone Dolls, we prioritize fast, secure, and discreet shipping to ensure your order arrives safely and on time. Please review our shipping policies before placing an order.

1. Processing Time

Orders are processed within [1-3] business days after payment confirmation.
Custom or made-to-order dolls may require [1] weeks for production before shipping.
Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Estimated Delivery Time

We offer multiple shipping options depending on your location:

Shipping Method	Estimated Delivery Time	Tracking Available
Standard Shipping	[2]-[5] business days	✅ Yes
Express Shipping	[1]-[3] business days	✅ Yes
International Shipping	Varies by country	✅ Yes

Note: Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

3. Discreet & Secure Packaging

All orders are shipped in plain, unmarked boxes for privacy.
No logos, branding, or product descriptions will be visible on the packaging.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.
You can track your package on our website or through the carrier’s website.

6. Lost, Stolen, or Damaged Packages

We are not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier.
If your package arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist you with a resolution.
If your package is lost in transit, please contact the shipping carrier first. If you need further assistance, contact our support team.

7. International Shipping

We ship worldwide to most countries. However, we do not ship to locations where our products are restricted or prohibited.
International orders may experience customs delays beyond our control.
Customers are responsible for any applicable customs duties, taxes, or import fees.

8. Order Cancellations & Address Changes

Orders can only be canceled or modified within 24 hours of purchase.
Once your order has shipped, we cannot change the shipping address. Please double-check your details before completing checkout.