At Authentic Silicone Dolls, we take pride in providing high-quality, handcrafted silicone dolls. Due to the custom and intimate nature of our products, all sales are final, and we do not accept returns or exchanges, except in cases of defects or damage upon arrival.
1. All Sales Are Final
- No returns, exchanges, or refunds are allowed for change of mind, personal preference, or incorrect orders.
- Please carefully review your order before completing your purchase.
2. Defective or Damaged Products
We only accept returns in cases where the product is defective or damaged upon arrival. If you receive a damaged or faulty doll, please follow these steps:
✔ Contact us within 48 hours of receiving your order.
✔ Provide clear photos or videos showing the damage or defect.
✔ Our team will review your claim and determine eligibility for a replacement or partial refund.
Important Notes:
- Minor imperfections (such as slight variations in skin tone or hand-painted details) are not considered defects as they are part of the craftsmanship process.
- Damage caused by misuse, improper care, or modification is not eligible for returns or refunds.
3. Order Cancellations & Changes
- You may cancel or modify your order within 24 hours of placing it.
- Once production or shipping has started, cancellations are no longer possible.
4. Refund Process (If Applicable)
- If your return request is approved, refunds will be issued to the original payment method.
- Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
- If a replacement is offered, shipping fees may apply.
5. Contact Us
If you believe you have received a defective product, or if you have any questions about our policy, please contact us:
📧 Email: info@authenticsiliconedolls.com